A comment made in a TV interview by NFL player Benjamin Watson grabbed my attention. As he and the news anchor bantered about the controversial players who get all the media attention, Mr. Watson remarked, "there are many players who are doing great things in their communities everyday but they go unnoticed because people, by nature, are drawn to either a circus or a crisis and those are the moments everyone focuses on." Considering his point, I concluded that it's really th

“While you might be curious how FBI negotiators get some of the world’s toughest bad guys to give up their hostages, you could be excused for wondering what hostage negotiation has to do with your life,” writes Chris Voss in his book, Never Split the Difference – negotiating as if your life depended on it. Mr. Voss has quite the impressive resume with a lot of letters: SSA, Supervisory Special Agent attached to the FBI’s elite CNU – Crisis Negotiation Unit which is also att